Troubleshooting & support
Having issues? Find fixes for common problems or contact Worthify support for help.
- QR code not scanning — what to checkQuick fixes for when customers are having trouble scanning your QR code.
- Customer didn’t receive points — how to fix itHow to verify a missing points transaction and make it right for the customer.
- Wallet pass not saving — common causesHow to help a customer who is having trouble saving your pass to their phone.
- Resetting your login or passwordHow to reset your password and get back into your Worthify account.
- Contacting Worthify supportHow to reach our support team when you need help.