Understanding prepaid balance

Overview

Prepaid balance is credit a customer loads with your shop before making a purchase. They can then use that balance to pay at online checkout.

The balance belongs to your shop—it is not a shared balance customers can spend across unrelated Worthify businesses.

Offer prepaid balance

Your payment account must be connected and verified before you can offer prepaid balance.

Go to Online shop → Settings → Payments and enable Prepaid balance as an available checkout method.

How customers use it

1. The customer loads a balance with your shop.

2. They add items to their cart.

3. At checkout, they choose Prepaid balance.

4. Payment is completed using their shop balance.

Review the order’s payment status before handing it over at pickup. An order successfully paid with prepaid balance does not need to be charged again.

Prepaid balance and Pass checkout

These options collect payment differently:

Customers do not need to complete Pass checkout for an order they have already paid for using prepaid balance.

Manage your checkout preferences

Review your payment settings before offering prepaid balance.

Your shop controls the available checkout methods and whether applicable payment fees are absorbed by the business or passed to customers.

FAQs

Can customers use their balance at another shop? Prepaid balance is specific to the shop where it was loaded.

Is prepaid balance the same as reward points? No. Prepaid balance is credit used to pay for purchases. Reward points are earned and redeemed under your shop’s rewards program.

Do I need to collect payment again at pickup? No, if the order was successfully paid using prepaid balance. Check its payment status before completing pickup.